Ordering FAQs

DELIVERY

 

To which towns do you deliver?

Same Day Delivery of your online orders is offered to addresses within the town of New London (Monday – Thursday).

Auto Order Delivery is offered to Bradford, Grantham, Newbury, New London, Springfield, Sunapee, Sutton, Warner and Wilmot. 

To setup your Auto Order Delivery, please select that option at checkout.

 

How much does delivery cost?

It is FREE for all purchases over $75.00. All other orders are charged a $5 delivery fee.

 

What days do you offer Same Day Delivery?

We offer Same Day Delivery to New London Monday, Tuesday, Wednesday and Thursday, excluding major holidays (New Years Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas). There are a few trade shows that we attend per year, where Same Day Delivery will not be available.

 

What are your delivery hours?

Orders are normally delivered between 12:00 - 5:00 pm 

 

What is the order cutoff time for Same Day Delivery?

Cutoff off time for Same Day Delivery is 1:00 pm.  Any orders after 1:00 pm will be delivered on the next Same Day Delivery day (Monday-Thursday).

 

Do I have to be home to receive my delivery?

No. We will place by your front door unless you let us know of another location you would like it. You must be home for any frozen raw food deliveries or leave a cooler for us to place it in.

 

Do you deliver frozen raw food or treats?

Yes. You must be home or leave a cooler for frozen items to be placed in.

 

IN-STORE PICKUP

 

What days do you offer In-Store Pickup?

 In-Store Pickup is offered Monday through Saturday 9:00 am – 5:00 pm and Sunday 10:00 am – 1:30 pm

 

What is the cutoff time to place In-Store Pickup orders?

All orders must be received by 4:00 pm for same day In-Store Pickup Monday through Friday, Saturday by 3:30 and Sunday by 12:00 pm

 

What if I place my order after the cutoff time? 

All orders placed after above cutoff times listed above, will be ready for pickup the following day starting at 10:00 am.

 

How long does it take to process my order?

All In-Store Pickup orders will be completed within 2 hours of receiving. We will contact customers via email as soon as their order is ready. Customers must wait for this email confirmation before coming to pick up their order.  Once notified, customers may come to get their order any time during our scheduled pickup hours.

 

How much does In-Store Pickup cost?

There is no cost to use our In-Store Pickup option.

 

Is there a minimum purchase requirement for In-Store Pickup?

No, there is not a minimum purchase requirement.

 

How do I order for In-Store Pickup?

During the checkout process you will be asked to select either In-Store Pickup or Delivery. Please select In-Store Pickup.

 

ONLINE ORDERING

 

Do my orders qualify for the Unleashed food club program?

Yes. All food orders placed through our website are automatically applied to your food club card. If a card has not been set up, please make sure you provide us with your mailing address and phone number.

 

Who do I contact with questions about my order?

Please call us at the store (603)526-2088 or email us at info@unleashednh.com

 

How do I return something that I purchased online?

All returns must be processed in person at the store. Please see our return policy here.